se365's Privacy Policy

se365 is a trusted online gaming platform in Bangladesh. We believe that your privacy is a fundamental right and that protecting your information is our responsibility. This Privacy Policy ("Policy") describes how se365 collects, processes, stores, and discloses your personal information.

This policy applies to the se365 website, mobile application, and all related services. By using our services, you agree to the data collection and use practices described in this policy.

Our platform uses SSL encryption technology to keep all your data secure. Fair play and transparency are among our core principles.

se365 collects various types of information to manage the service relationship with you. The details of that information are described below:

2.1 Personal Identification Information

During the account registration and verification process, we may collect the following information:

• Full name and date of birth
• Email address and mobile phone number
• National ID card or passport details (for identity verification)
• Current residential address

2.2 Financial Information

We collect payment-related information to process transactions. Our platform accepts payments via bKash, Nagad, Rocket, Upay, and bank transfer. Relevant financial information is processed securely during transactions through these payment methods.

2.3 Usage and Activity Information

When you use our platform, we automatically collect the following information:

• Login time, device type, and operating system
• IP address and browser type
• Gaming history, bet amounts, and statistics
• Deposit and withdrawal transaction history
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact us via live chat or email, the content of that communication along with the date and time may be recorded. This is used to improve service quality and resolve disputes.

se365 uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Management

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and VIP benefits
• To manage customer support services

3.2 Identity Verification and Security

We carry out identity verification processes to prevent fraud, combat money laundering, and control access by minors. se365 is for users aged 21 and above only.

3.3 Responsible Gaming

By analyzing your gaming activity data, we can identify early signs of problematic behavior and provide support where needed. This is entirely for your well-being.

3.4 Communications and Notifications

• To send important notifications regarding account activity
• To provide transaction confirmations and receipts
• To inform you about technical issues or changes to services
• To send promotional offers and updates with your consent

3.5 Legal Compliance

We may retain and disclose information to comply with applicable laws and regulations and to respond to legitimate requests from any government or regulatory authority.

se365 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted third parties that provide payment processing, technical infrastructure, identity verification, and audit services. These organizations operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

We may be required to disclose information as part of a court order, investigation, or legal process, or to comply with applicable law. In such cases, we will always aim to provide only the minimum information legally required.

4.3 Corporate Structural Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and ensure that the standards of this privacy policy are maintained.

se365 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: These are necessary for the basic functionality of the platform — saving login state, security checks, and so on.
• Functional cookies: Used to remember your preferences such as language and display settings.
• Analytics cookies: Used to collect usage statistics for the platform, which helps improve service quality.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not work properly.

se365 maintains industry-standard security measures to protect your personal information:

• SSL/TLS encryption is used for all data transmission
• Stored information is kept in encrypted form
• Access to sensitive information is strictly restricted and logged
• Regular security audits and vulnerability assessments are conducted
• Staff are trained on data protection
• Two-factor authentication is available for account access

While we make every effort to protect your information, no digital system is completely impenetrable. We therefore ask you to use a strong password and not share your login details with others.

se365 retains your information for as long as necessary to fulfill the required purposes or to meet legal obligations.

• Account-related information: retained for a set period even after the account is closed
• Transaction history: retained for the period required under financial law
• Communication records: kept for a limited time for customer service improvement
• Cookie data: expires automatically depending on the type of cookie

When information is no longer needed, we delete or anonymize it securely so that you can no longer be identified.

As a user of se365, you have the following rights over your personal information:

8.1 Right of Access

You may ask us at any time what information we hold about you and receive a copy of that information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note, however, that we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may unsubscribe from marketing communications at any time. To object to general data processing, please contact our support team.

8.5 Submitting a Request

To exercise any of the above rights, write to us by email or contact us via 24/7 live chat. We will review and respond to your request as quickly as possible.

se365's services are strictly for users aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please contact us immediately.

se365 may update this privacy policy from time to time. Policy revisions may be necessary due to changes in services, legal obligations, or business practices.

For significant changes, we will send a notification to the registered email address and clearly announce it on the platform. If you continue to use our services after a policy change, you will be considered to have agreed to the updated policy.

The most current version of the privacy policy will always be available on this page. Older versions may be provided upon request.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English.

To log in to se365 or learn more about our services, explore the other sections of our site.